Get in touch
555-555-5555
mymail@mailservice.com

FAQ

General Questions

  • What are your business hours?

    You can reach us anytime through the booking form and email. Contact us over the phone Mon-Fri during Australian business hours. 

  • What other facility does the Community Centre have?

    • The facility has 2 halls, Kitchen, Cool room, Microwave and fridge.
    • There are Washroom facility, for Men, Women, disabled access and a shower. 
    • There is a sports arena at the back with a basket-ball ring, but the same is being upgraded as a multi-purpose sports facility. 
    • There is a buffet area that can be setup next to kitchen. 
    • Total number of inside carparks is 30, with 2 disabled spots available. Off-street parking is available. 

  • Do you have special rates for not-for-profits and community organisation?

    Yes, All associations registered with Consumer Affairs Victoria / ACNC charities are eligible for special rates. Please contact us.

  • Where's your main office?

    16-18 Kingsley Close, Rowville VIC 3178



Hall Hire Questions

  • How may halls do you have for hire?

    There are 2 halls. Large Hall and Small Hall . (Large can accommodate a maximum of 120 while small can accommodate up to 75 ). 

  • Can the hall be hired for half day, full day or just few hours?

    2 Slots of hire are available. 7:00 AM - 3:00 PM / 4:00 PM - 12:00 AM 

  • Can the hall be hired for shorter duration?

    At this stage, the halls are not available for shorter duration. 

  • Do you charge by the hour for hall hire?

    The hire is for a fixed block time 7:00 AM - 3:00 PM / 4:00 PM - 12:00 AM 

  • What type of events can be hosted in the hall?

    1. Large hall can host Dinner dance, Birthday parties, Marriage party, cultural / community lunch/dinner, cultural celebration and festival. 
    3. Large hall can also be used to have a guest lecture, speeches, training and custom courses with facility to use Projector. 
    5. Small hall can be used for similar purpose as above, but the number restriction must be followed. 

  • Do you have Chair / Tables that can be used for events?

    • As part of hire, Chairs and Tables are available to be used. At the moment, we have rectangular trestle table (approx. 1800 mm length to seat 4+4+1+1 setting). Circular table to be available soon. 
    • Tablecloth-coverings and Chair cloth-covering are available as an add-on hire (Please check add-on hire section for details 

  • Do you have Crockery for hire?

    Dinner plates with Forks, Knives and Spoons are available for your event at no extra cost. While we have crockery for a general-purpose lunch/dinner setting, we may not have custom crockery for any specific dish /menu. Please discuss with our coordinator. 

  • Is there a separate slot for Bump-in / Bump-out?

    The hall has been blocked for 8 hours for hire. While we do understand there is a need for setup for your event, ample time has been provided for setup and wrap-down of setup. Should you need to discuss further, please address your question to the hall / booking coordinator. 

  • Is there a PA / Audio-Visual for hire?

    Yes, we have a full-fledged PA, Audio-Visual and Projector with screen available for hire. Please check add-on hire section for details. 

  • What technology is your PA Audio-Visual system

    The Audio-Visual system / PA system is a modern and a recently procured system that has most /all supportive technology. Please discuss with coordinator for any specific question. 

  • Is there a Kitchen that can be used?

    There is a reasonable large sized kitchen, with cool-room and fridge inside. Kitchen can be used for preparation to serve catered food. Unfortunately, we do not have facility to cook for events. You may have to bring in externally prepared food, but you can use kitchen to heat and serve. 

  • Can an external caterer be used OR any preferred caterer available?

    Yes, you can bring in your caterer but only prep and serve is currently available. Cooking of food is not possible at the kitchen. 

    We do have preferred caterer – please do refer to the add-on service section. 

  • Can Alcohol be served – Is it available at the centre OR is it BYO?

    Alcohol may not be served, but a permit application is in progress and should be available in the next 6 months. 

  • Is there a noise level restriction for music?

    As per the mandated stipulation by the local council, the decibel level applies accordingly. 



    More information (https://www.epa.vic.gov.au/about-epa/laws/legislation-regulations-and-policies/noise-legislation) 

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